Summary

Versatile, highly motivated, results-oriented individual possessing a proven record of achievement in program analysis and design, project management, customer relations, business administration, and operations management. Adept at analyzing client’s needs and creating system designs from concept through implementation. Exceptional analytical, organizational, communication, and interpersonal skills. Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals

Skills

  • MSSQL (2000-2012)
  • MySQL
  • Access
  • C#
  • Javascript
  • Java
  • Mono

Work History

Database Administrator

Raymond James Financial (Contract) - St Petersburg, Florida


• Supported 850 MSSQL Servers across three environments
• Installed and Configured Failover Clusters for High Availability
• Migrated all production and development servers to new data center across country
• Converted failover clusters to VMware hosted instances
• Automated database workflows utilizing Powershell
• Provided vendor support and troubleshooting for various applications
• Supported multi-terabyte, multi server replication
• Created automated database refreshes between prod and QA environments

May 2013 - Present

Senior Service and Support Engineer

Vocalcom Canada Corp, Montreal, Canada


• Provided pre-sales technical advice to the Sales Team and their clients.
• Architected software solutions of Vocalcom’s Hermes platform into clients existing infrastructure.
• Developed custom integration points for clients (C#, MSSQL)
• Created custom reports when built-in reports would not meet client needs (MSSQL, SSIS)
• Created data warehouse from standard Hermes databases (MSSQL, SSIS)
• Developed automated backup, reporting and monitoring solution for clients who were not on MSSQL Standard so they could enjoy the benefits of Scheduled Tasks (PowerShell, MSSQL)
• Extended Vocalcom’s platform to utilize external service providers Twilio and Tropo (C#, JavaScript, MSSQL)

January 2013 - May 2013

Senior Director, Development

One Touch Direct, Tampa, Florida


• Managed day to day operations of 8 developer department (Local and Remote)
• Created and implemented standards and best practices for development team, (SQL, C# & JavaScript)
• Created SSIS Packages to import large amounts of data input from clients on an daily automated basis (SSIS)
• Setup and Managed active-active replication at remote failover site (MSSQL)
• Standardized operations of all IIS servers, clustered and consolidated those that were able
• Managed development, testing and support of all call center software development through data analysis, user acceptance testing and integration test (MSSQL)
• Created custom JavaScript and web-service library to handle all agent based interactions (JavaScript, JQuery, C#, MSSQL)
• Created desktop application integrated with telephony switch that would alert agents when they went over certain thresholds (C#, MSSQL, TCP Sockets)
• Designed and implemented multi-client database design that manages data from all clients regardless of the type of data being collected by call center agents (MSSQL)
• Created a multi-server (AWS Cloud) power-dialer that can dial an unlimited amount of prerecorded messages for political election dialing (AWS, Asterisk, C#, Python, MySQL)
• Reverse engineered a vendor product that took 20+ seconds to decrypt a recording into a DLL that performed the same action in less than 1 second. (C#)

May 2009 - December 2012

Lead Developer

Professional Teleservices, Inc, Largo, FL


• Created Web Based Phone/Fax/Contact Management System (ASP.NET 3.5 & MSSQL)
• Redesigned & Implemented Billing Submission system (MSSQL, DTS)
• Created web service to control Web-based telephony system (C# & MSSQL)
• Created recurring billing program for Monthly billed telephony application (MSSQL DTS)
• Managed development, testing, and support of plug-in based media player (Adobe Flex & MySQL

September 2008 - April 2009

Director of IT

Jennwell , LLC, Brandon, Florida


• Transitioned multiple static HTML websites into CMS managed web-portal (PHP/MySQL/LDAP for Windows Authentication)
• Created web-based user management interface for easy management of local IT accounts (ASP.NET 2.0/SQL Server 2000)
• Customized commercial Real Estate Title Software for local needs (ASP.NET)
• Implemented Newsletter distribution software and automated subscription methods (Perl/MySQL).
• Connected and maintained four (4) remote offices connectivity to headquarters.
• Created Web-Scraping software to harvest Real Estate information into SQL Server for web usage (VB 6.0 & MSSQL)

March 2006 - August 2008

IT Resource Manager

Modelithics, Inc, Tampa, Florida


• Changed website from static HTML to database driven dynamic ASP.NET 1.0 portal
• Created, implemented, and trained users on Access database with SQL Server backend to ease administrative aspect of project management (MSSQL)
• Implemented company-wide domain to standardize operation and security of data
• Created Internal website for custom reports, time tracking, and various other aspect of company operations (MSSQL)

August 2004 - March 2006

Electro-Optical Ordinance Tech / Various

United States Marine Corp

August 1998 - May 2004


Education

University of South Florida

Management of Information Systems

2006 - 2010

Opp High School

General Studies

1994 - 1998


Certification

Certified IT Professional: SQL 2008 Developer

Microsoft

Certified IT Professional: SQL 2008 Administrator

Microsoft